It is important to us that you are satisfied with our service. We take complaints about this seriously. Because we believe that we can learn from complaints, we see complaints as an opportunity to improve our service. In this way, we work on achieving the best service - together with you.
Are you dissatisfied with our services?
Are you dissatisfied with our collection processes? Or how we have been treating you? You can submit a complaint to us. The confirmation of your complaint will be send in writing within 5 working days. You will receive a response to your complaint within 4 weeks. If we are unable to respond within four weeks, we will inform you about it.
How to submit a complaint?
You can submit your complaint using the contact form on our website. You can also email your complaint to @email.
If you do not agree with our response to your complaint
We will treat your complaint with care. If you do not agree with our response, you may refer your complaint to KIGID (Complaints Institute for Certified Collection Services). Is your complaint related to a loan you have taken out or a BKR registration? You can submit your complaint to KIFID (Complaint Institute for Financial Services).
It is important that you first try to solve your complaint with us
Both KIGID and KIFID will not process your complaint until you have first sent it to us and given us the opportunity to process your complaint. Only if you do not agree with our response can you submit your complaint to the KIGID or the KIFID.