I have a complaint about Riverty, how do I file a complaint?

You can submit a complaint via the Back in Flow portal

If you are not satisfied with the debt collection processes or with the way you have been spoken to by a debt collection specialist, you can file a complaint. We will carefully assess your complaint and respond to your complaint within 15 working days. You can easily submit a complaint via this Back in Flow portal:

  • Click on "I have a complaint" at the bottom left of this screen
  • You will be taken to a page where you can read all about our complaints procedure
  • You can submit your complaint using the contact form
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